Customer Service FAQs

We’re here to help. To reach customer service use the contact form below, or reply back on your order confirmation email, we will be back in touch ASAP business hours Mon to Friday.


What is the Subscription?
A Coffee Club subscription is a simple repeat order every month, so you never run out of your favourite new coffee (exclusive – you can’t buy it anywhere else).

Can I Change or Cancel my order?
You can change or cancel your subscription order anytime. Your order confirmation email has your order information and repeat order dates. You can visit the website ‘my account’ for details too. If in doubt ‘contact’ our customer support team with your order details for reference.

We use both 24 hour express for fast delivery or Royal Mail Second Class for economy. You can decide at the checkout which to use. Costs vary depending on weight of the final order. Heavy orders are sent as Parcel Delivery. We may contact you to find a bespoke delivery option.

Can I make Bulk orders?
You are welcome to contact us for a bespoke deal for your coffee shop or office for example.

Can I make a return?
Yes, we accept returns of goods in as new condition and securely packaged. A return must arranged within 14 days of your delivery date. Simply notify Customer Support to say you are making a return and refer to your order details as reference to recive full return instructions. Returns should be via a recoded delivery service.

How does ‘No Quibble’ money back guarantee work?
We also accept the return of an open pack if you’ve tried it and decided you didn’t enjoy it for any reason. We will refund you the purchace prices with our no quibble money back guarantee.

‘This does not affect your statutory rights’

Coffee King Limited. Clifton House, Ashville Point, Sutton Weaver, Runcorn, Cheshire, WA7 3FW
Telephone: 03300 415 435

Contact Form:
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Company number 10480003

Clifton House Ashville Point, Sutton Weaver, Runcorn, Cheshire, WA7 3FW

Gateway House, Gateway West, Newburn Riverside, Newcastle Upon Tyne, NE15 8NX

Telephone: 03300 415 435

Customer Service & FAQs


100% Satisfaction Guaranteed 




Our Black Friday offer was amazing, all samples gone in a day.


Brand new COFFEE CLUB opened on 5th December   ...awesome new coffee blends available now!


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